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This is my 2nd BMW I have dealt with the same sales person both time Mike Murray just tell him what I'm looking fir& he finds me a car he's a pleasure to deal with
Recall work carried out and technical enhancement programmed. Requested feedback on DAB display issues which had been discussed with product genius, but when I collected vehicle, service assistant was very vague and basically brushed enquiry aside.
Full detailed report of work carried out and health check of car completed for peace of mind
Made the whole experience easy.
As per answer above.
I have had 2 bad experiences in the past with John Clark this is the only reason they did not get "completely satisfied", one was relating to a wheel that was refurbished and an employee denied it, the other was brake pads on an RT under 2mm.
Disappointed with receptionist arrogant
Service staff always helpful & friendly. Car booked into the garage at short notice, my partners car was dropped off for service work. I was out of the country, it was difficult for my partner to collect her car. Both cars delivered back home ??
very easy process, no issues with dropping off or collecting car
Work carried out and car washed on collection nice touch
Job was explained fully and had a video sent to my email on completion
job done satisfactorily
Vehicle booked for 10.10,on arrival was told may be ready 16.00 but could be 18 .00 ,last year was told same,always say staff of today, will not go back again for service work.
Everything was carried out as requested.
As mention friendly profeasional service. One area for improvement, i asked for car not to be washed, was noted on job sheet. However, was delayed at time of collecting, which was due to car being washed.
First class service, but with room to improve stil further.
Best customer service
Awaiting follow up pricing details for next service with courtesy car availability
It was a straightforward service with wash ang vacuum.I was satisfied
Very good, had a slight mistake with the authorisation app, but my fault not the dealers issue and rectified by them by calling to confirm instruction.
Everything was done when and how promised
Did every thing I expected
Our car went through its MOT on this occasion. We are always satisfied with the engineers' attention and expertise.
Like the video showing observations
Service was undertaken expertly. The complimentary health check was appreciated and the video to show what was undertaken was a nice touch and was very helpful.
Excellent again - couldn't do enough for me.
Just one glitch. I have a dash cam in my car, it comes on and off with the ignition, it also captures any parking knocks. I was dissapointed to find this camera disconnected from power and oriented to the sky when it came back from the workshop ???
Because of the professional approach of everyone concerned with the welfare of myself and my vehicle.
Price was reasonable. Good job on the car and very accommodating.
Everything went smoothly.
Service was completed within a day. Car returned clean video of tyre tread measurements sent.
Withholding the reception and just judging on the day, everything was done S required.
Please see above as there are not enough characters in this box for my comments.
Kept in touch with me throughout whole process
Pleasant, helpful staff. Good refreshment facilities.
Staff all very good
Very friendly and professional staff. Work done to a high standard. Given timely updates during the process.
Quick service at a time that suited me
Things that I did not understand in the past have been explained to me now i am happier.
quick check in and collection
One of the sales team told me I would have to pay a lot more on my pcp contract if I ever went for another X3
Attentive staff and warm welcome.
Despite several issues team did best to mitigate disruption to me. Initially no loan car had been set aside but a loan sales car was provided. The repair was complicated by software issues but eventually resolved.
The just accept it attitude i received for the service agent on the 30th July. The driver's door
I needed to chase up what was happening to my car after it was transported away rather than JC ringing me to say they had the car and were looking into the issue
No Complaints Whatsoever, Most Attentive.
Service Advisor Phil Angus was excellent. I was however disappointed that I had to pay £200 for wheel alignment on a car which I had owned for 6 weeks. The near side front tyre was wearing unevenly and will need replaced. Car only covered 13500 miles
The service was completed within the scheduled timescale. As always, the staff were very attentive and friendly.
Excellent customer relations, worked with me to receive a loan car when my vehicle required to stay in longer than was anticipated. Was able to get a car that i am interested in purchasing as my next car.
My car OBC notified me that an oil change was required, but when I phoned to arrange this I was told it required a minor service estimated to cost £295. On return, a 1L bottle of top-up oil was left in the vehicle. I didn't need or want this item.
Very good, as above comments.
no problems and car delivered back clean and on time
The car was taken in for brake fluid service and I asked for braking judder to be investigated. Within 2 weeks there is still judder but reduced and only with harder braking. Also, I felt John Clark might have taken up the disc replacement with BMW.
You get better service in McDonald's!
Simple friendly service no pressure sales, changed my mind from the car I was originally wanting and it was the right decision. Although the car entertainment system is not as good as I expect from BMW it is adequate
Car ready on time as requested
Car was in for brake noise no work or wheels of to check if anything was wrong. Had to leave car a second day for the work to be done at some inconvenience.
Reflection of my view
Car was ready on time and the work required had been carried out.
Disappointed the car was not washed or hoovered after being asked when I booked it in and also when I dropped it off. Paper footmat left in the car
car was booked in to repair kerb scuff marks on one allow wheel. This followed Premia Insurance approval on 1st July & referred to John Clark specialist cars. This was redirected to BMW dealership & a communication problem between both companies
They could not have been more helpful. The girl at reception and the one at the service centre was very helpful. I was very impressed with the service we received.
Because I was completely satisfied
Booking in was simple-the staff were-as ever-polite and the waiting time was acceptable.
Answered in question 1
Got appointment at short notice & work was completed quicker than expected.
The sales team went above and beyond to ensure I was satisfied with my experience and purchase.
Nice friendly staff
All work carried out as advised and as per estimate given when vehicle checked in
bad: customer service, after sales care sales team don't reply to emails cars hold value terribly completely ripped off
My car was found to have a puncture and a link was sent for me to sanction the replacement of the tyre at a cost of £270. The tyre still had a lot of tread left and the puncture was in the centre of the tread but at no point was a repair suggested.
All works were done in good time and costs were communicated ahead of the work being undertaken. Great job by Raymond Henderson and his team.
First class service and excellent staff.
Labour prices + being left without a car for a week with no replacement offered even if for a fee
Ease of booking in and collecting car. Only comment would be that whereby in previous years there would be a call to advise that my car was ready, it is now a text and if one is not always with phone in hand then it can be missed.
Got car checked in and got nice courtesy vehicle. Was shown to the vehicle and everything explained to me.
Car always come back like new
Usual excellent customer service
Service desk know what they are talking about
See above. Car not ready. Made to feel like it was my fault. Not updated on collection status
Friendly staff, and reasonably priced service costs.
They fitted me in right there and then
Very clear feedback on what was carried out
Still have an ongoing problem, not yet resolved.
Did exactly what was suppposed to br done .
I am so pleased with the very high specification Z4 I currently drive to the extent that I have not been prepared to part with it for 9 years now. Even after this time, it only needed a small service. That is probably the reason I was so satisfied.
Initial problem fixed and very satisfied albeit I did call to discuss later was told someone would call me back and no response
Overall experience is good however when I bought my current car a 'service plan' was part of the deal. My car recently had a major service (£486) which I was advised was not included in the plan even though there is 1 year of the plan remaining.
The car was originally booked for the work in May however I was told a part wasn't in when I dropped the car off so it was rescheduled to June. When the work was done the ambient lighting wasn't hooked up therefore I had to do back the next day.
Very professional. Kept me up to date throughout the day, videos and phonecall
Easy, pleasant booking experience. Good telephone consultation on required work. Replaced faulty item present at original purchase without quibble. On arrival to collect car, two members of staff immediately approached me to see if they could help.
Efficient and professional
Staff were very helpful .
The service at John Clark is always good and the staff very helpful
Car passed it's MOT and oil change . Highly satisfied .
Don't have anything to complain about.
I would have liked to be offered a chance to see that there was a nail in the tyre
Next day booking
Did what was expected, in the timeframe stated, got free valet thrown in.
Raymond and his team always make things seemless, from collecting the car to delivering it back after the work is completed the same day.
Work was carried out well and my car fully valeted
25 mins to establish whether my car was going to be delivered that day or not. I called at 4.30pm which was the time I was told I would have it back. Eventually at just before 5pm I was told I wouldn't have it back until the following day. Very poor!
The staff are so helpful and pleasant making everything easy
Car was dirtier inside the hen collecting as what it was when I dropped off. The complimentary wash and hoover didn't happen.
I felt I was waiting longer than expected to get my car back.
No problems with the work done to the car. Good job done. You had my car for 9 days before looking at it.
The same as first answer. Pay attention! DONT ASK AGAIN.
The work my car required was done quickly and under warranty. The loan car i needed was arranged quickly with no problems.
work was completed in the time it said it would be
Quick and efficient process in purchasing the vehicle I wanted
Always kept up to date with information regarding the sale and delivery of the vehicle. Good communication via phone and email. Good knowledge of the product and very helpful staff.
I made an online enquiry. Lynn McBride from John Clark BMW call that morning and answered any questions I had and made an appointment to see her the following weekend. meeting / test drive went very well and I collected my New X5 two weeks later
Sales team very helpful and knowledgeable. No question too trivial or any hassle.
slightly more explanation of the controls and comms set up would have been helpful
Have always had a good experience at the BMW Centre.
A little uncertain about the final product
Car delivered to showroom, promptly and I collected it two days later.
I was completely satisfied with given the chance to have a test drive in a similar car prior to purchasing the vehicle I was interested in. Once a decision was made, the final purchase and excellent delivery of the car was very impressive indeed.
Completely satisfied with the whole experience of buying our new car from trading in our old one to receiving our new one. Mike Murray sourced the perfect car even down to colour, model and spec. Also a pleasure to deal with.
As above, great service from the sales team. The handover was made to feel special (if that makes sense). Much more in comparison to service I have received at other brands for example.
Leonie made us feel important customers
Was kept up to date and everything was delivered on time
Details on refund available on Alloy and Tyre insurance we're incorrect.
Friendly yet professional dealership staff made the purchase a great experience
Small dent in door only discovered once we got home, though that is in the process of being resolved. Dealer handover was outside, car not detailed per expectation or experience with other brands - should be inside and car should be immaculate.
Very good. Nick took time to help setup the comms etc and to highlight the key features of the new vehicle.
Very happy with the whole process as above.
Looked after me
Very easy to deal with.
Jacky and the rest of the staff were very professional and helpful. They made the process easy and enjoyable. Jacky organised a test drive for me, took me through the paperwork, and gave a comprehensive explanation on the operation of my new BMW.
Kept informed n had a video the day I'd to pick up car.
Beautiful car in amazing condition . Time taken to explain functions and offer of further help if required .
Excellent service, very attentive staff.
Went very smoothly