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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
540 ratings and 282 comments received in the last 90 days.
04 November 2024
The service we received at the centre was first class. Delivery of our new car took a bit longer than we envisaged.
02 November 2024
Was kept up to date on the entire process from the arrival of the new car to putting my private registration on retention.
02 November 2024
The whole experience was enjoyable from start to finish with so much help and information being given along with trying and succeeding in getting exactly what we wanted
01 November 2024
Always kept up to date with the progress of my purchase
01 November 2024
We were given a timescale which was realistic and car arrived earlier than expected. Car was waiting in showroom when we arrived to pick it up.
30 October 2024
No areas for improvement identified at any stage
28 October 2024
Pleased with the trade in deal, the sales staff were very helpful answering any questions I had.
27 October 2024
Kyrstie was the person we dealt with. She provided an excellent service, despite the issues in obtaining a build slot for, should I say it, a car that runs in E10 grade fuel. After 8 months, we took delivery. Kyrstie organised a very good handover.
27 October 2024
Information and guidance given on my new M Sport was second to none. Mike Murray, Salesman at John Clark Aberdeen provided excellent service and advice and my new car was delivered at top speed. Im delighted with the whole experience
27 October 2024
Knowledge of the car, the options and the purchasing was really good. Handover went like clockwork
22 October 2024
Jacky and Adam were both helpful and knowledgable
17 October 2024
Like I already said Nick looks after me very well.
14 October 2024
I have been dealing with John Clark BMW (Aberdeen) for many years as their service in general is always excellent.
14 October 2024
Seamless and John Lawson made buying a new car a very nice experience which it should be. Great all round service.
13 October 2024
Extremely prompt delivery
12 October 2024
Catered for my requirements in the process of changing my vehicle for a new purchase with excellent and friendly service. Consider my sales executive as much as a friend as a sales person.
11 October 2024
Satisfied except for internet signing of documents a lot of people would not be IT capable it takes the personal touch and is an annoying process
11 October 2024
After agreeing a deal all paperwork etc was dealt with efficiently
11 October 2024
Normally this would be 5 stars but due to delivery issues related to the new vehicle having a hold on it awaiting component replacement I can only give it a 4 stars.
08 October 2024
Friendly, helpful staff, good communication on vehicle delivery. Were fair negotiating and didn't feel ripped off. Arturs and the manager were who I dealt and they were both great to come to a deal with and fair with me
07 October 2024
I initially struggled with the software settings on my new car. A software expert was made available to update the settings to reflect those on my previous car. He was extremely helpful and guided me through some addional data.
06 October 2024
Unfortunately this is due to the main sales person I had to deal with this time, he was unexperienced, pushy, didn't know much about the car and app features as always had to ask somebody else to help, management (Adam Darren) were good though
06 October 2024
Nick was very helpful during the sale. He didn't judge and just gave me the facts. During the purchase he kept me informed on the delivery date and helped me with the documents.
05 October 2024
Upon handover a fault was on the dash which resulted in the car being back in the day after delivery for a replacement battery. The de-badging had not been done and the overall cleanliness of the vehicle wasn't to the standard we would have expected
03 October 2024
Staff checked my needs and found a car to the exact spec I was after. I was kept updated with progress, delivery was earlier than expected and handover went very smoothly.
03 October 2024
See above answer and in addition, at handover, Jacky Chan oversaw the completion process along with Danial. They spent over an hour with me, explaining many of the new features on the 120i, which was very helpful.
03 October 2024
Helpful sales person, gave good advice on disposing of the previous car, sold privately not part exchanged.
02 October 2024
Friendly and helpful staff, willing to answer any questions, relaxed sales experience.
01 October 2024
Lewis guided me through every step of the process with great patience, even though I'm not the easiest client. I am completely satisfied with the experience.
01 October 2024
Our salesman Nick Garvie made us feel right at home and answered all our questions regarding the car and it's specs.
01 October 2024
My experience was first class, from start to finish. Jacky and Darren provided a great service from initial enquiry to handover. Their care and attention was exceptional and Jacky's handover was very comprehensive. I was very impressed.
01 October 2024
excellent attention and support
29 September 2024
Everything from car spec choice and advise to handover was exactly as you'd want it.
29 September 2024
Very helpful and knowledge about the product, happy to answer any of my questions
24 September 2024
The car was it great shape maybe a bit dirty in places but over lovely
24 September 2024
Darren was very sincere and honest about the options and did his best to work out an option that was acceptable to me. Jacky showed me various cars in detail patiently and helped me select the car. He was very methodical and prompt with my queries.
23 September 2024
Mikes care and patients showed and in-depth knowledge of the vehicle which made getting going a lot easier for me.
22 September 2024
Our whole experience was very good. Prompt attention and friendly staff who guided us through the new car details easily and carefully
20 September 2024
Professional service, my 5th car with them
20 September 2024
Very happy with the handover of my lovely new X3
19 September 2024
Salesman - Jacky Chan was 1st class in his dealing with me and was always customer focussed. The dealership was excellent in the buying process and would have no hesitation in recommending them to friends / family / colleagues.
10 September 2024
Our sales adviser, Mike Murray, has taken us through our journey in a very pragmatic but helpful way. In particular, his regular updates on the progress of the delivery of our new vehicle was really appreciated.
10 September 2024
Turnaround was really quick and online paperwork makes life easy
09 September 2024
Very satisfied as everyone was great and helpful.Everything was on time and great.
05 September 2024
I was given information about the car in a thorough manner
29 August 2024
My sales contact, Jack Chan, was easy to deal with and to contact, he was very helpful, charming and knowledgeable about the vehicles and the sales processes
28 August 2024
Sales Staff extremely helpful
28 August 2024
Delivery was delayed over a week , however we were given a courtesy car as we would have been without one until the new one arrived. Which we were delighted with.
28 August 2024
Everything went with ease
28 August 2024
Everything went well and I'm happy with the service provided
26 August 2024
As above previous and recent experience was excellent
23 August 2024
Great service from Jacky, kept me updated throughout the whole process
23 August 2024
Very friendly relaxed atmosphere, with a knowledgeable and detailed introduction to the key features of the vehicle
12 November 2024
Because quite simply, I have absolutely no complaints - spot on.
12 November 2024
Amazing and super friendly
11 November 2024
Left in the morning car for mot.At end of the came to collect car.All pass plus check for recalls and fixed.Car came clean and washed.
11 November 2024
Great service
11 November 2024
I had no issues
10 November 2024
All good
10 November 2024
Very helpful with information regarding products.
10 November 2024
Good communication between myself and John Clark - key factor
10 November 2024
Done while I waited
09 November 2024
Great service
09 November 2024
The check in process is too impersonal, somebody should be available for meet and greet.even at the key drop. The service should match BMW brand name and value
08 November 2024
When I called to enquire about my bill I was given a clear explanation of what work was done.
08 November 2024
Collection was perfect. I was kept up to date with the progress and delivery back was perfect.
08 November 2024
The service was 5 star The only reason I have marked it a 4 was the problem was not fully resolved however. It has made a significant improvement in the overall rattle that was coming from inside of the cabin. Time will tell if it need to be revisted
07 November 2024
Absolutely first class service
06 November 2024
very polite informative staff
06 November 2024
MOT failures for tyres. I have complained directly. They actively look for the slightest damage, damaging the tyres whilst doing so.
06 November 2024
Excellent service
05 November 2024
Poor communication and unhelpful staff when I called for an update
05 November 2024
Minor issue with the service however was quickly rectified so happy with service
05 November 2024
Friendly helpful staff
05 November 2024
No issues. Prompt and efficient
04 November 2024
Service met all my needs
03 November 2024
I get excellent service and I know I can trust that my car and me are well looked after at each visit.
03 November 2024
It was a recall
03 November 2024
They kept me informed throughout whilst ordering the part, waiting delivrey and then fitting it. It would have just been nice for it the dash to have been cleaned after the heads up display was fitted.
02 November 2024
I have corrected my name with you guys twice now and you still spell it wrong. My name is Terence Duthart. I'd appreciate it if you could change your system to call me on my actual name in future.
01 November 2024
I had plans for the day. I called numerous times, left message and still nobody called back. I eventually got hold of someone late afternoon who said they were just starting the car MOT.
01 November 2024
The service team are very switched on.
01 November 2024
Only not completely satisfied as whilst driving home my oil light came on and thought this would have been something that would have been checked.
31 October 2024
No issues.
31 October 2024
See previous. Staff make the experience what it is.
31 October 2024
All went well. And it was very quick.
30 October 2024
No problems encountered
30 October 2024
Have dealt with them for years and found them very helpful
29 October 2024
I was having 4 tyres fitted and elected to wait whilst the job was carried out. The waiting area ia cold, draughty and way too clinical. It's actually pretty uncomfortable. Tyre pressure monitior NOT reset properly upon collection. THAT is poor!
29 October 2024
Very good service quick turn around and again let you know what they are doing
28 October 2024
I have always found John Clarks to be very good in all aspects of their work.
28 October 2024
basically i payed just to find where the oil leak is coming from, and not 100% they only suspect is the rocker gasket, then nothing about jitter or fluctuating rpm at idle while in drive.. i also suspect of having issues because of whatever they did.
28 October 2024
This was an urgent recall. From initial contact to make an appointment to delivery of the repair the service was exemplary
27 October 2024
The service experience fulfilled my expectations.
27 October 2024
As above and much appreciated car being washed.
26 October 2024
Greeted like one of the family. Recall repairs carried out very quickly. Great chance whilst waiting to see new BMW 1 series and a chat with used car sales people
26 October 2024
High price
26 October 2024
Everything was sorted and fixed
25 October 2024
Video of car condition, valuation and Pleasant staff. Great service & happy customer.
25 October 2024
Customer service has been great, as well as communication throughout the sale and service.
25 October 2024
Always great, friendly service
24 October 2024
No issues and I knew what the cost wold be
24 October 2024
My car was booked in as it had an engine management light on, the person ( Tom ) at the desk was so helpfull he arranged everything and kept me informed at all times.
24 October 2024
Very satisfied, and car was spotless, hoovered inside and washed outside.
24 October 2024
Service was great, however for a recall I would have hoped picking my car up would have been possibly as pert of the recall. Has to take time off work to do this.
24 October 2024
Got booked in straight away. Asked if they had any cars to borrow and they let me have a 330E hybrid. First experience of a hybrid and liked it.
24 October 2024
Always very helpful and go out of their way to do so
24 October 2024
As above, including being advised that car was ready for collection.
24 October 2024
Always a great service, complimentary wash and hoover is always an added plus.
23 October 2024
Happy with service
23 October 2024
Helpful and polite staff
23 October 2024
As above my car was left until late in the day and the vacuum pump for my brake fluid change had failed. I will be seeking a courtesy car going forward to minimise personal disruption
22 October 2024
Very satisfied, even got the car picked up and dropped off at my convenience.
22 October 2024
When I booked for this recall I didn't find the person that took my call particularly helpful and he said there would be a charge for the courtesy car.
22 October 2024
Dropped car off after 5 and collected loan car - totally stress free at drop off and collection next day. No paper work required. No charge for courtesy car. All very satisfactory
22 October 2024
My only complaint is that this was a 90 minute mot while you wait. The overall process took 135 minutes. I received the technicians video of the work & after another 30 minutes had to ask if the car was ready. I knew it was as it had been parked.
21 October 2024
Did what was required and fixed the additional problem without fuss.
21 October 2024
Very novel video link provided
21 October 2024
Lack of progress communication
21 October 2024
The service team were very helpful.
21 October 2024
The quoted rate is respected - if anything else you are notified so no hidden agendas
20 October 2024
Work was carried out in accordance with the requirements and I was kept informed of status.
19 October 2024
Wipers change before MOT. Tyres throughly checked with quite for e replacements.
19 October 2024
Complementary clean of car was a nice touch.
18 October 2024
The staff are so knowledgeable, friendly and professional
17 October 2024
Carried out the work as required & any further work required in the future . Car wash could have been better due to water Marks on glass and paint work .( overall ok for free )
16 October 2024
An extra job was carried out that I knew nothing about
16 October 2024
Everything was handled really well.
16 October 2024
Process straightforward. Staff pleasant. Facilities good.
16 October 2024
Quite satisfied with the service. Though find it very expensive.Unable to book a courtesy vehicle when trying to book 3 weeks in advance of MOT had to delay for an extra week so unable to use my car for that time.
15 October 2024
The staff at the BMW centre were friendly and explained the whole service process and everything was done on time.
15 October 2024
The service will be carried out by technicians conversant with this make of car.
15 October 2024
service department staff
15 October 2024
Friendly and customer focussed, efficient and good communications.
14 October 2024
Everything explained and carried out to satisfaction
14 October 2024
Nothing to add
14 October 2024
Every thing on time
14 October 2024
As Stated Question Number 1, No Instance With Which To Criticise.
13 October 2024
Service completed with no issues
13 October 2024
Job done as expected and took shorter than expected.
13 October 2024
Could not fault it and staff went above and beyond the norm
13 October 2024
Perfect warranty job however I was sent a bill with a three month payment options! This was a mistake but did get me annoyed at the time.
13 October 2024
There needs to be facility to leave the car after hours with drop box for keys
12 October 2024
Very pleased with how the recall was handled. We received a curtesy wash and hover, plus a bag with goodies.
12 October 2024
Excellent service from Kieran in the parts department. Very helpful to ensure I ordered the correct parts.
12 October 2024
First class service, friendly and efficient staff
12 October 2024
No hassle - just do what needs to be done at a fair price
11 October 2024
Were able to perform both requested and required works same day
10 October 2024
As above, Raymond and his team always go the extra mile for us, and this is always very much appreciated. I believe the service from John Clark Aberdeen is the best in the area by far, and other brands and dealerships could learn alot from them!
10 October 2024
Work done on time at short notice. Courtesy car available on the day. All work done on time and car returned, washed and hoovered. Overall excellent service
10 October 2024
Very happy with service provided
09 October 2024
Really quick and efficient
08 October 2024
Dealership couldn't find the service plan. It was transferred from an old BMW to the current BMW. I was just given an invoice to pay ignoring the fact that Service Plan was in place was mentioned twice when booking. Plus more faults after service.
08 October 2024
No issues service or staff
08 October 2024
Excellent service.
08 October 2024
Perfect. Straight forward and easy.
07 October 2024
The service experience was good just the actual service itself was not acceptable to not be fully checked before releasing
07 October 2024
Big service was completed on four hours, kept well informed and staff are excellent.
07 October 2024
Service team particularly helpful
07 October 2024
all ok - no problems with service
06 October 2024
Service is always good and communication is great
06 October 2024
Every time I give you my car for Service or MOT, I land up with a huge bill for things I consider BMW issues with their car. More effort should be made for BMW to pay for Drive Train errors which have now cost me £3k plus.
05 October 2024
Work carried out perfectly and kept up to date with video messages and phone calls as work was progressing.
05 October 2024
Up to date communications on work carried out and when car was ready to be collected
04 October 2024
Minus half star as my drive wasn't updated had to return to get this done otherwise a 5 star service will return and will also recommend others to use
04 October 2024
Well organised and efficient. The standard report sheet with traffic lights hasn't caught up with the introduction of Battery Electric Vehicles. I asked for confirmation of the State of Health of my traction battery but this was given only verbally.
03 October 2024
A reliable service for many years.
03 October 2024
We managed to receive good service with our cars issue and now appears to have fixed the problem but firmly believe that the issue with car was present for number of years
02 October 2024
Perfect as usuall
02 October 2024
I'm totally satisfied
02 October 2024
very efficient
02 October 2024
The staff are always helpful and will also go above and beyond. Cannot thank them enough all the times I have been
02 October 2024
Car was taken on time and minimum disruption to my day
02 October 2024
All service personnel I have dealt with have been prompt, polite and professional. No issues encountered.
01 October 2024
Job carried out as required. Friendly service.
01 October 2024
The team did an excellent job as soon as the problem with the car was highlighted. The process was seamless, from dropping the car off to collecting it. With regular updates throughour.
30 September 2024
Very helpful staff
30 September 2024
Work carried out efficiently.
29 September 2024
Collected and delivered bk to my work no hassle
29 September 2024
Helpful knowledgeable staff at the service department. Always do a great job!
29 September 2024
Excellent service
29 September 2024
Have been dealing with John Clark for last seven eight years and always helpful.
29 September 2024
i am a regular user over the years and have never had any issues
28 September 2024
The car itself came back with everything required done, the price was very reasonable
28 September 2024
Provision of customer vehicle, due to delay in parts, was very appreciated
28 September 2024
Excellent customer service. Everything was fulfilled on time, I was kept informed on progress and completion. Car was returned to me washed and cleaned.
27 September 2024
Oil and filter change took 2.5 hours. I was very busy at work and was assured it would be done within 1.5 hours. The total cost was absolutely ridiculous.
27 September 2024
Told guys the issue and both resolved without question
26 September 2024
JC Aberdeen has been excellent both with my R1250GSA and our X5. Great customer service and care. Great facilities and friendly helpful staff.
25 September 2024
Excellent service from drop off to pick up.
25 September 2024
Pleasure to deal with from start to finish
25 September 2024
Arranged to drop the car off on a Friday with collection arranged for the following Tuesday. Service was carried out on the Monday. This was an arrangement entirely to suit me.
25 September 2024
No issues
24 September 2024
Very helpful
24 September 2024
Good customer relations
23 September 2024
Very good service
23 September 2024
Happy with the service
23 September 2024
To long a wait for a minor job
22 September 2024
Job was carried out without issue and the car returned in a timely manor.
22 September 2024
Having purchased 1 used and 3 new cars from the John Clarke organisation, in the past, and as yet no response from Mr Beagrie what level of satisfaction would be applicable ?
22 September 2024
Kept informed & issues dealt with. (Recall check) Loan Car was supplied when car had to remain overnight. Couldn't have asked for any more.
22 September 2024
Car sorted, courtesy car provided for the time my one was in BMW (and longer as I never seen the voicemail they left me) and friendly staff keeping me updated.
22 September 2024
No issues. Always a very helpful response from the service dept.
21 September 2024
Great service from Nick. We will recommend family and friends. My wife and her family have always been going to Nick as he's always patient and providing great advice.
21 September 2024
John Clark invariably shows a customer centred attitude that is even more valued as it becomes seemingly ever rarer in so many organisations.
21 September 2024
Never a problem with my needs
20 September 2024
Good service.
19 September 2024
Good service
18 September 2024
Late to send health check and advice of work completion and no quote which was requested. I had to follow up to ensure vehicle would be ready and when. Failure of website booking service so had to resort to telephone with holds ask for web price
18 September 2024
Customer service left a lot to be desired due to the fact I was only getting work carried out under goodwill. Was asked if I would like my car cleaned and said yes. Came to pick up car and had not been done.
18 September 2024
As above, more negatives than positives about the experience.
18 September 2024
Very helpful from the off, no problems encountered. Request to have my i3s fully charged at pick up was fulfilled without question. Many thanks.
18 September 2024
I have found the staff that I have been in contact with helpful, friendly and professional.
18 September 2024
Great team! Really good service
18 September 2024
as above
17 September 2024
The individual staff members sre rxcellent the cross communication not so.
17 September 2024
The same as my previous surveys.
16 September 2024
Everything just worked how it should; efficient and fast service.
16 September 2024
No surprises, everything went smoothly, a couple of advisories on inspection but no pressure to immediately have these done just good advice.
16 September 2024
Well informed
16 September 2024
Service manager, Andy , was very pleasant and helpful
15 September 2024
Extremely friendly and welcoming
15 September 2024
Every thing went well
15 September 2024
All members of staff were more than helpful. A happy looking workforce.
15 September 2024
Easy no hassle
13 September 2024
Looked after brilliantly
12 September 2024
I could find no faults on cars return. The valet. Work was impeccable
12 September 2024
Great service from Neil Sutherland and the service team at JCs Aberdeen.
11 September 2024
Got to go with bmw dealership for best service.
11 September 2024
Tire soap was left on both front tires which I had replaced apart from that was pretty spot on
10 September 2024
No problems
10 September 2024
Car was delivered and everything was taken care of with no fuss
09 September 2024
Staff excellent
09 September 2024
A friendly and helpful company
09 September 2024
as required and good customer satisfaction
09 September 2024
Loan car was ready and in good condition,my car ready when required.only query was why they had not replaced front wipers as requested?
09 September 2024
These guys know what they're doing - great expertise - and don't try and rip you off in any way
08 September 2024
Quick and efficient. Car is running well. Felt well looked after. Disappointed that no courtesy cars available when booking in advance. But understand this is not always going to be possible
08 September 2024
Desk staff very helpful and coffee good. Car returned on schedule.
08 September 2024
I feel you went above and beyond
08 September 2024
Arrangements were easy. Communications excellent. Service overall was excellent. Loan car and arrangements for this were spot on.
07 September 2024
The young lady in the service department was really good and helpful
07 September 2024
Only the MOT, but courteous staff, no delays. No problems.
07 September 2024
Work was carried out in a timely manner, courtesy car provided was fine, although it wasn't ready and I had to remind the adviser that there was a courtesy car booked, as he wasn't aware of that.
07 September 2024
Car repaired efficiently and returned next day first thing
06 September 2024
Great service.
06 September 2024
No issues with work, driver that collected/delivered car was careful and well mannered. Technician that did the VHC was honest about parts that will need to be replaced in future to keep an eye on but did not attempt unnecessary upselling.
06 September 2024
No complaints at all about service received. Very efficient
06 September 2024
Customer service excellent. Car service, MOT and necessary repair work carried out in a short time. Modern courtesy car a delight to drive.
05 September 2024
Fast efficient
04 September 2024
It was very efficient & didnt take very long
04 September 2024
Got the job done with little hassle. Also provided a drop off and pick up service into town which was really helpful.
03 September 2024
From initial phone call to book in car to collection after repair was all smooth without fault. No waiting or time wasting.
03 September 2024
Very Professional from start to finish
03 September 2024
Great customer service from John Clark in Aberdeen.
03 September 2024
Very detailed
02 September 2024
Everything was carried out as promised.
02 September 2024
Again no issues first class service
02 September 2024
Would be higher but advisory work, even though approved, was not carried out.
02 September 2024
The service was carried out on time and work done to a my satisfaction
02 September 2024
I was dropped off and Updates were given as the works progressed
02 September 2024
The service was great from John Clark Aberdeen however the price to change two tyres was £215 pound more expensive than what they are priced for by local dealer.
02 September 2024
The video healthcheck was paticularly useful, as it showed the nail that the technician found in my tyre, during the MOT. The BMW goodie bag I found in my car when I collected it, was a nice touch, which was appreciated.
01 September 2024
Great staff
01 September 2024
Great service, listened & for-filled requests.
01 September 2024
Excellent service
29 August 2024
Good service, pricing for services on the M4 model are too high.
28 August 2024
Each visit is seamless
28 August 2024
Always a good experience to date
28 August 2024
I have no complaints
28 August 2024
I've had a fee issues with my cars but always had great service from John Clark. No issues.
26 August 2024
MOT carried out. Car Health check, then a wash and hover. Perfect
26 August 2024
Very fast and courteous check in. Great facilty to sit ,relax and have a coffee while you wait. Service completed in a timely manner and excellent feedback from the BMW Aberdeen team.
25 August 2024
Very satisfied with workmanship
25 August 2024
I received no comms from BMW, and was left without a car when busy with meetings at work. I tried calling at 4:55pm on the day to enquire, and also 3 time the following morning, but no answer from the service desk. I needed to call sales to speak
23 August 2024
Efficient courteous service.
22 August 2024
Mot was completed as lplanned
22 August 2024
See above
21 August 2024
Would have been 5 but had to return to centre as they had not updated the car computer with the service details..
20 August 2024
Good team and very well run.
20 August 2024
Issue on my car fixed
05 November 2024
The x5 arrived as speced. The handover from Nick was excellent.