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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
520 ratings and 263 comments received in the last 90 days.
17 October 2024
Like I already said Nick looks after me very well.
14 October 2024
Seamless and John Lawson made buying a new car a very nice experience which it should be. Great all round service.
14 October 2024
I have been dealing with John Clark BMW (Aberdeen) for many years as their service in general is always excellent.
13 October 2024
Extremely prompt delivery
12 October 2024
Catered for my requirements in the process of changing my vehicle for a new purchase with excellent and friendly service. Consider my sales executive as much as a friend as a sales person.
11 October 2024
Satisfied except for internet signing of documents a lot of people would not be IT capable it takes the personal touch and is an annoying process
11 October 2024
Normally this would be 5 stars but due to delivery issues related to the new vehicle having a hold on it awaiting component replacement I can only give it a 4 stars.
11 October 2024
After agreeing a deal all paperwork etc was dealt with efficiently
08 October 2024
Friendly, helpful staff, good communication on vehicle delivery. Were fair negotiating and didn't feel ripped off. Arturs and the manager were who I dealt and they were both great to come to a deal with and fair with me
07 October 2024
I initially struggled with the software settings on my new car. A software expert was made available to update the settings to reflect those on my previous car. He was extremely helpful and guided me through some addional data.
06 October 2024
Nick was very helpful during the sale. He didn't judge and just gave me the facts. During the purchase he kept me informed on the delivery date and helped me with the documents.
06 October 2024
Unfortunately this is due to the main sales person I had to deal with this time, he was unexperienced, pushy, didn't know much about the car and app features as always had to ask somebody else to help, management (Adam Darren) were good though
05 October 2024
Upon handover a fault was on the dash which resulted in the car being back in the day after delivery for a replacement battery. The de-badging had not been done and the overall cleanliness of the vehicle wasn't to the standard we would have expected
03 October 2024
Helpful sales person, gave good advice on disposing of the previous car, sold privately not part exchanged.
03 October 2024
See above answer and in addition, at handover, Jacky Chan oversaw the completion process along with Danial. They spent over an hour with me, explaining many of the new features on the 120i, which was very helpful.
03 October 2024
Staff checked my needs and found a car to the exact spec I was after. I was kept updated with progress, delivery was earlier than expected and handover went very smoothly.
02 October 2024
Friendly and helpful staff, willing to answer any questions, relaxed sales experience.
01 October 2024
Lewis guided me through every step of the process with great patience, even though I'm not the easiest client. I am completely satisfied with the experience.
01 October 2024
Our salesman Nick Garvie made us feel right at home and answered all our questions regarding the car and it's specs.
01 October 2024
My experience was first class, from start to finish. Jacky and Darren provided a great service from initial enquiry to handover. Their care and attention was exceptional and Jacky's handover was very comprehensive. I was very impressed.
01 October 2024
excellent attention and support
29 September 2024
Everything from car spec choice and advise to handover was exactly as you'd want it.
29 September 2024
Very helpful and knowledge about the product, happy to answer any of my questions
24 September 2024
The car was it great shape maybe a bit dirty in places but over lovely
24 September 2024
Darren was very sincere and honest about the options and did his best to work out an option that was acceptable to me. Jacky showed me various cars in detail patiently and helped me select the car. He was very methodical and prompt with my queries.
23 September 2024
Mikes care and patients showed and in-depth knowledge of the vehicle which made getting going a lot easier for me.
22 September 2024
Our whole experience was very good. Prompt attention and friendly staff who guided us through the new car details easily and carefully
20 September 2024
Professional service, my 5th car with them
20 September 2024
Very happy with the handover of my lovely new X3
19 September 2024
Salesman - Jacky Chan was 1st class in his dealing with me and was always customer focussed. The dealership was excellent in the buying process and would have no hesitation in recommending them to friends / family / colleagues.
10 September 2024
Our sales adviser, Mike Murray, has taken us through our journey in a very pragmatic but helpful way. In particular, his regular updates on the progress of the delivery of our new vehicle was really appreciated.
10 September 2024
Turnaround was really quick and online paperwork makes life easy
09 September 2024
Very satisfied as everyone was great and helpful.Everything was on time and great.
05 September 2024
I was given information about the car in a thorough manner
29 August 2024
My sales contact, Jack Chan, was easy to deal with and to contact, he was very helpful, charming and knowledgeable about the vehicles and the sales processes
28 August 2024
Delivery was delayed over a week , however we were given a courtesy car as we would have been without one until the new one arrived. Which we were delighted with.
28 August 2024
Everything went well and I'm happy with the service provided
28 August 2024
Everything went with ease
28 August 2024
Sales Staff extremely helpful
26 August 2024
As above previous and recent experience was excellent
23 August 2024
Very friendly relaxed atmosphere, with a knowledgeable and detailed introduction to the key features of the vehicle
23 August 2024
Great service from Jacky, kept me updated throughout the whole process
16 August 2024
Mike made everything so easy
13 August 2024
Not rushed into making a decision. Delivered on time.
13 August 2024
Fantastic service
08 August 2024
All members of staff cannot do enough for you throughout the whole sales experience.
08 August 2024
Quick replies by email and phone for every query I had when looking to buy the car, followed by a well informed handover by the staff.
07 August 2024
So welcoming & accomodating throughout, always a friendly welcome as soon as you enter the building.
05 August 2024
Great guys, helpful and nothing a problem. Callum the product genius is a lovely guy
03 August 2024
Kyrstie in Aberdeen was fantastic. She gave me time, kept in comms, made me aware of timescale for things debug progressed - she was welcoming and just a joy to deal with really
03 August 2024
my wife and i were made very much at eas
03 August 2024
Everything happened exactly as planned and as expected. Nicholas and the team were top notch.
02 August 2024
I got a call just before i was due to pick my car up, but they told me to delay it as they were still working on it getting valeted, well worth the wait completely satisfied.
02 August 2024
Salesman helpful, patient, informative and friendly
01 August 2024
Everything was ready for my arrival and the whole deal only took 48 hours
01 August 2024
Very professional and helpful during the whole process
01 August 2024
Salesman ( John Dawson ) was always very helpful and understanding what we wanted / needed from the car,
30 July 2024
I had a change of mind after choosing a car, and it was no problem to change.
30 July 2024
Completely satisfied as purchase of vehicle was very smooth and when collecting car again was a very easy process. Handover process was excellent
22 October 2024
Very satisfied, even got the car picked up and dropped off at my convenience.
22 October 2024
When I booked for this recall I didn't find the person that took my call particularly helpful and he said there would be a charge for the courtesy car.
22 October 2024
My only complaint is that this was a 90 minute mot while you wait. The overall process took 135 minutes. I received the technicians video of the work & after another 30 minutes had to ask if the car was ready. I knew it was as it had been parked.
22 October 2024
Dropped car off after 5 and collected loan car - totally stress free at drop off and collection next day. No paper work required. No charge for courtesy car. All very satisfactory
21 October 2024
The service team were very helpful.
21 October 2024
Did what was required and fixed the additional problem without fuss.
21 October 2024
Very novel video link provided
21 October 2024
The quoted rate is respected - if anything else you are notified so no hidden agendas
21 October 2024
Lack of progress communication
20 October 2024
Work was carried out in accordance with the requirements and I was kept informed of status.
19 October 2024
Wipers change before MOT. Tyres throughly checked with quite for e replacements.
19 October 2024
Complementary clean of car was a nice touch.
18 October 2024
The staff are so knowledgeable, friendly and professional
17 October 2024
Carried out the work as required & any further work required in the future . Car wash could have been better due to water Marks on glass and paint work .( overall ok for free )
16 October 2024
Quite satisfied with the service. Though find it very expensive.Unable to book a courtesy vehicle when trying to book 3 weeks in advance of MOT had to delay for an extra week so unable to use my car for that time.
16 October 2024
An extra job was carried out that I knew nothing about
16 October 2024
Everything was handled really well.
16 October 2024
Process straightforward. Staff pleasant. Facilities good.
15 October 2024
The staff at the BMW centre were friendly and explained the whole service process and everything was done on time.
15 October 2024
The service will be carried out by technicians conversant with this make of car.
15 October 2024
service department staff
15 October 2024
Friendly and customer focussed, efficient and good communications.
14 October 2024
Every thing on time
14 October 2024
As Stated Question Number 1, No Instance With Which To Criticise.
14 October 2024
Everything explained and carried out to satisfaction
14 October 2024
Nothing to add
13 October 2024
Service completed with no issues
13 October 2024
Job done as expected and took shorter than expected.
13 October 2024
Could not fault it and staff went above and beyond the norm
13 October 2024
Perfect warranty job however I was sent a bill with a three month payment options! This was a mistake but did get me annoyed at the time.
13 October 2024
There needs to be facility to leave the car after hours with drop box for keys
12 October 2024
Very pleased with how the recall was handled. We received a curtesy wash and hover, plus a bag with goodies.
12 October 2024
Excellent service from Kieran in the parts department. Very helpful to ensure I ordered the correct parts.
12 October 2024
No hassle - just do what needs to be done at a fair price
12 October 2024
First class service, friendly and efficient staff
11 October 2024
Were able to perform both requested and required works same day
10 October 2024
Very happy with service provided
10 October 2024
As above, Raymond and his team always go the extra mile for us, and this is always very much appreciated. I believe the service from John Clark Aberdeen is the best in the area by far, and other brands and dealerships could learn alot from them!
10 October 2024
Work done on time at short notice. Courtesy car available on the day. All work done on time and car returned, washed and hoovered. Overall excellent service
09 October 2024
Really quick and efficient
08 October 2024
Perfect. Straight forward and easy.
08 October 2024
Dealership couldn't find the service plan. It was transferred from an old BMW to the current BMW. I was just given an invoice to pay ignoring the fact that Service Plan was in place was mentioned twice when booking. Plus more faults after service.
08 October 2024
Excellent service.
08 October 2024
No issues service or staff
07 October 2024
Service team particularly helpful
07 October 2024
all ok - no problems with service
07 October 2024
The service experience was good just the actual service itself was not acceptable to not be fully checked before releasing
07 October 2024
Big service was completed on four hours, kept well informed and staff are excellent.
06 October 2024
Service is always good and communication is great
06 October 2024
Every time I give you my car for Service or MOT, I land up with a huge bill for things I consider BMW issues with their car. More effort should be made for BMW to pay for Drive Train errors which have now cost me £3k plus.
05 October 2024
Work carried out perfectly and kept up to date with video messages and phone calls as work was progressing.
05 October 2024
Up to date communications on work carried out and when car was ready to be collected
04 October 2024
Well organised and efficient. The standard report sheet with traffic lights hasn't caught up with the introduction of Battery Electric Vehicles. I asked for confirmation of the State of Health of my traction battery but this was given only verbally.
04 October 2024
Minus half star as my drive wasn't updated had to return to get this done otherwise a 5 star service will return and will also recommend others to use
03 October 2024
A reliable service for many years.
03 October 2024
We managed to receive good service with our cars issue and now appears to have fixed the problem but firmly believe that the issue with car was present for number of years
02 October 2024
I'm totally satisfied
02 October 2024
All service personnel I have dealt with have been prompt, polite and professional. No issues encountered.
02 October 2024
The staff are always helpful and will also go above and beyond. Cannot thank them enough all the times I have been
02 October 2024
very efficient
02 October 2024
Perfect as usuall
02 October 2024
Car was taken on time and minimum disruption to my day
01 October 2024
The team did an excellent job as soon as the problem with the car was highlighted. The process was seamless, from dropping the car off to collecting it. With regular updates throughour.
01 October 2024
Job carried out as required. Friendly service.
30 September 2024
Very helpful staff
30 September 2024
Work carried out efficiently.
29 September 2024
i am a regular user over the years and have never had any issues
29 September 2024
Collected and delivered bk to my work no hassle
29 September 2024
Have been dealing with John Clark for last seven eight years and always helpful.
29 September 2024
Helpful knowledgeable staff at the service department. Always do a great job!
29 September 2024
Excellent service
28 September 2024
Excellent customer service. Everything was fulfilled on time, I was kept informed on progress and completion. Car was returned to me washed and cleaned.
28 September 2024
Provision of customer vehicle, due to delay in parts, was very appreciated
28 September 2024
The car itself came back with everything required done, the price was very reasonable
27 September 2024
Told guys the issue and both resolved without question
27 September 2024
Oil and filter change took 2.5 hours. I was very busy at work and was assured it would be done within 1.5 hours. The total cost was absolutely ridiculous.
26 September 2024
JC Aberdeen has been excellent both with my R1250GSA and our X5. Great customer service and care. Great facilities and friendly helpful staff.
25 September 2024
Arranged to drop the car off on a Friday with collection arranged for the following Tuesday. Service was carried out on the Monday. This was an arrangement entirely to suit me.
25 September 2024
Pleasure to deal with from start to finish
25 September 2024
No issues
25 September 2024
Excellent service from drop off to pick up.
24 September 2024
Good customer relations
24 September 2024
Very helpful
23 September 2024
To long a wait for a minor job
23 September 2024
Happy with the service
23 September 2024
Very good service
22 September 2024
Kept informed & issues dealt with. (Recall check) Loan Car was supplied when car had to remain overnight. Couldn't have asked for any more.
22 September 2024
Job was carried out without issue and the car returned in a timely manor.
22 September 2024
No issues. Always a very helpful response from the service dept.
22 September 2024
Car sorted, courtesy car provided for the time my one was in BMW (and longer as I never seen the voicemail they left me) and friendly staff keeping me updated.
22 September 2024
Having purchased 1 used and 3 new cars from the John Clarke organisation, in the past, and as yet no response from Mr Beagrie what level of satisfaction would be applicable ?
21 September 2024
Never a problem with my needs
21 September 2024
John Clark invariably shows a customer centred attitude that is even more valued as it becomes seemingly ever rarer in so many organisations.
21 September 2024
Great service from Nick. We will recommend family and friends. My wife and her family have always been going to Nick as he's always patient and providing great advice.
20 September 2024
Good service.
19 September 2024
Good service
18 September 2024
Great team! Really good service
18 September 2024
Late to send health check and advice of work completion and no quote which was requested. I had to follow up to ensure vehicle would be ready and when. Failure of website booking service so had to resort to telephone with holds ask for web price
18 September 2024
Customer service left a lot to be desired due to the fact I was only getting work carried out under goodwill. Was asked if I would like my car cleaned and said yes. Came to pick up car and had not been done.
18 September 2024
as above
18 September 2024
I have found the staff that I have been in contact with helpful, friendly and professional.
18 September 2024
Very helpful from the off, no problems encountered. Request to have my i3s fully charged at pick up was fulfilled without question. Many thanks.
18 September 2024
As above, more negatives than positives about the experience.
17 September 2024
The individual staff members sre rxcellent the cross communication not so.
17 September 2024
The same as my previous surveys.
16 September 2024
Service manager, Andy , was very pleasant and helpful
16 September 2024
Everything just worked how it should; efficient and fast service.
16 September 2024
No surprises, everything went smoothly, a couple of advisories on inspection but no pressure to immediately have these done just good advice.
16 September 2024
Well informed
15 September 2024
Every thing went well
15 September 2024
All members of staff were more than helpful. A happy looking workforce.
15 September 2024
Extremely friendly and welcoming
15 September 2024
Easy no hassle
13 September 2024
Looked after brilliantly
12 September 2024
Great service from Neil Sutherland and the service team at JCs Aberdeen.
12 September 2024
I could find no faults on cars return. The valet. Work was impeccable
11 September 2024
Tire soap was left on both front tires which I had replaced apart from that was pretty spot on
11 September 2024
Got to go with bmw dealership for best service.
10 September 2024
Car was delivered and everything was taken care of with no fuss
10 September 2024
No problems
09 September 2024
Staff excellent
09 September 2024
A friendly and helpful company
09 September 2024
These guys know what they're doing - great expertise - and don't try and rip you off in any way
09 September 2024
as required and good customer satisfaction
09 September 2024
Loan car was ready and in good condition,my car ready when required.only query was why they had not replaced front wipers as requested?
08 September 2024
Desk staff very helpful and coffee good. Car returned on schedule.
08 September 2024
Arrangements were easy. Communications excellent. Service overall was excellent. Loan car and arrangements for this were spot on.
08 September 2024
I feel you went above and beyond
08 September 2024
Quick and efficient. Car is running well. Felt well looked after. Disappointed that no courtesy cars available when booking in advance. But understand this is not always going to be possible
07 September 2024
The young lady in the service department was really good and helpful
07 September 2024
Car repaired efficiently and returned next day first thing
07 September 2024
Only the MOT, but courteous staff, no delays. No problems.
07 September 2024
Work was carried out in a timely manner, courtesy car provided was fine, although it wasn't ready and I had to remind the adviser that there was a courtesy car booked, as he wasn't aware of that.
06 September 2024
Customer service excellent. Car service, MOT and necessary repair work carried out in a short time. Modern courtesy car a delight to drive.
06 September 2024
No issues with work, driver that collected/delivered car was careful and well mannered. Technician that did the VHC was honest about parts that will need to be replaced in future to keep an eye on but did not attempt unnecessary upselling.
06 September 2024
No complaints at all about service received. Very efficient
06 September 2024
Great service.
05 September 2024
Fast efficient
04 September 2024
Got the job done with little hassle. Also provided a drop off and pick up service into town which was really helpful.
04 September 2024
It was very efficient & didnt take very long
03 September 2024
From initial phone call to book in car to collection after repair was all smooth without fault. No waiting or time wasting.
03 September 2024
Very detailed
03 September 2024
Very Professional from start to finish
03 September 2024
Great customer service from John Clark in Aberdeen.
02 September 2024
I was dropped off and Updates were given as the works progressed
02 September 2024
Would be higher but advisory work, even though approved, was not carried out.
02 September 2024
Again no issues first class service
02 September 2024
Everything was carried out as promised.
02 September 2024
The video healthcheck was paticularly useful, as it showed the nail that the technician found in my tyre, during the MOT. The BMW goodie bag I found in my car when I collected it, was a nice touch, which was appreciated.
02 September 2024
The service was great from John Clark Aberdeen however the price to change two tyres was £215 pound more expensive than what they are priced for by local dealer.
02 September 2024
The service was carried out on time and work done to a my satisfaction
01 September 2024
Great service, listened & for-filled requests.
01 September 2024
Excellent service
01 September 2024
Great staff
29 August 2024
Good service, pricing for services on the M4 model are too high.
28 August 2024
I have no complaints
28 August 2024
Always a good experience to date
28 August 2024
Each visit is seamless
28 August 2024
I've had a fee issues with my cars but always had great service from John Clark. No issues.
26 August 2024
MOT carried out. Car Health check, then a wash and hover. Perfect
26 August 2024
Very fast and courteous check in. Great facilty to sit ,relax and have a coffee while you wait. Service completed in a timely manner and excellent feedback from the BMW Aberdeen team.
25 August 2024
Very satisfied with workmanship
25 August 2024
I received no comms from BMW, and was left without a car when busy with meetings at work. I tried calling at 4:55pm on the day to enquire, and also 3 time the following morning, but no answer from the service desk. I needed to call sales to speak
23 August 2024
Efficient courteous service.
22 August 2024
Mot was completed as lplanned
22 August 2024
See above
21 August 2024
Would have been 5 but had to return to centre as they had not updated the car computer with the service details..
20 August 2024
Good team and very well run.
20 August 2024
Issue on my car fixed
19 August 2024
I thought there would be feed back as i had asked for two items to be looked at . The phone system could do with an update as when you are put through to the department you require on two acasion the phone rings out this i found Aberdeen and Dundee
15 August 2024
Helpful and friendly
15 August 2024
Service centre great to deal with
14 August 2024
Not very friendly atmosphere.
13 August 2024
Very good service, easy to interact with John Clark
12 August 2024
Nice surroundings for a while u wait appointment and didn't have to wait too long.
12 August 2024
The service staff were very friendly and supportive. My courtesy car was waiting. The small service was carried out in a few hours and I was able to collect my car early afternoon. ??
11 August 2024
Very nice people
10 August 2024
Because you asked
10 August 2024
Service was good
10 August 2024
Nothing was too much trouble and everything went smoothly
10 August 2024
Amazed they were able to get the car back on the road so quickly. Really helpful and efficient, and this for an older car.
08 August 2024
Apart from automated booking which did not know I had previously dropped of the car all good
07 August 2024
All work undertaken, helpful advice and informative throughout
06 August 2024
Rhianna Davidson was excellent throughout my search for my next motor. I was trying out various Makes of car and couldn't decide what to go for. It was her professionalism that swung it for me. Thankfully as we are over the moon with our new BMW.
06 August 2024
The safety recall portion went well and appreciate the support in getting this done efficiently with the car returned same day and completely cleaned.
06 August 2024
Thomas Scott deserves all 5 stars here! Very helpful and informative to a new owner of a BMW like myself.
06 August 2024
Excellent treatment
05 August 2024
Easy to deal with my car was ready very quickly
05 August 2024
As always, excellent service from John Clark
05 August 2024
Everything went smoothly. Easy to deal with.
05 August 2024
Great service quick turnaround
04 August 2024
They did what they said they were going to do and completed the work on time. Great feedback from the staff on issues that I had when leaving the car with them.
04 August 2024
Very disappointed to have a significant failure of my X5 hybrid, but fairly satisfied with the response. That said I have received a recall for another issue, shame it could not have been executed on the same visit.
04 August 2024
Everything went well without hitch and video provided of status of vehicle
03 August 2024
No issues with work carried out
02 August 2024
I still think there is something not correct with that car draining the battery. Not been able to find anything which is strange. I had to change the battery when exactly 3 years old, not normal.
02 August 2024
Very satisfied
02 August 2024
Workshop Manager Stewart is always very helpful, knowledgeable and provides excellent service.
01 August 2024
Always a great service. Never any problems and extremely friendly and obliging. Nothing is too much trouble and I feel well looked after.
31 July 2024
Friendly and proactive
30 July 2024
Helpful and efficient
29 July 2024
Very satisfied as everything that was required was carried out.
29 July 2024
Service is good and reasonably efficient
22 October 2024
Jacky and Adam were both helpful and knowledgable